Patrick's Rants



10/21/2010

The Toshiba Saga Continues

Filed under: Geek News and Stuff — site admin @ 7:19 pm

I had a message from Best Buy on my answering machine when I got home from work. Danielle said had a resolution for me and she would drop me an email as well:

Good afternoon Patrick,

I hope this email finds you doing well. My name is Danielle, and I work in the Consumer Relations department at Best Buy corporate. Thank you for sending an email to us in regards to your Toshiba laptop and the restore disks. I was very disappointed to read about the lack of customer service you are receiving from Toshiba.

I would be happy to provide you with a resolution to your situation. I spoke with Agent Rodriguez at the Flagstaff, AZ store (#1084.) She told me if you can get the restore disks from Toshiba they will be able to reinstall your operating system at no additional charge. This is something that would need to be completed within 30 days of 10/18/2010.

>From what it sounded like in your email you sent, it will cost $24.95 to receive the restore disks from Toshiba. I would be happy to send you a $25 Best Buy gift card as a onetime exception and to make up for this charge. All you need to do is respond to this email with your correct mailing address, and I will get it sent out.

Again, I am very sorry about the experience you have had working with Toshiba. I hope this information provides you with a resolution. Please let me know if there is anything else I can do to assist you.

Sincerely,

Danielle
Best Buy Consumer Relations
Case # ——–

And my reply:

Danielle,

I truly appreciate the quick reply both by phone and email. I would be
happy to accept your offer of a $25.00 gift card. I have ordered the
restore media in lieu of shipping my laptop to Toshiba. I feel much
better about placing this in your hands than in Toshiba’s.
My mailing address is: (You didn’t really think I’d blog it did you?)
Again, thank you for not only your quick reply but your generous offer.

Patrick

So next I just need to see if they hold up their end of the deal, but I’m already impressed.

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