We’ve replaced a human dry cleaner counter worker with a machine (a blender) to see how people like it. What? How about, we replaced a traffic cop with a steam roller. Yeah, people wouldn’t like that either. You’re not even pretending that you picked the right machine for the job. We replaced a cashier with a self check stand is closer to what banks have done. And just like the self check stand, you can get human help.
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