My wife and I had just dropped my daughter off at the airport and decided to to stop at McDonald’s for breakfast and to use the restroom. As we had traveled from Flagstaff to Phoenix we really needed to stop. The previous exit (headed north on I-17) sign indicated a McDonald’s but when we exited the freeway the sign at the exit showed 2 or 3 miles and we decided we wanted something closer to the freeway. The McDonald’s at I-17 and Thunderbird Rd is the most actively uninviting place I have ever been in. There are signs posted all over the place limiting “paying” customers to 30 minutes, no loitering. And the bathrooms have keypad locks on the doors so one must presumably have to place an order before using the restroom.
This location may have a problem with transients or people trying to get in out of the heat. It lost my business. A quick visit to Yahoo finance pages shows another losing quarter for McDonald’s. This restaurant added to your losses as we went up the road to a much more inviting Taco Bell where we could use the restroom and then place our order. Although this was a personal choice as an individual, this concerns me as a stakeholder via my mutual fund holdings.