Patrick's Rants



6/9/2015

McDonald’s Rant

Filed under: General — site admin @ 5:47 pm

I posted the following to McDonald’s Javascript hell comments section. Let’s see if I get a real response.

My wife and I had just dropped my daughter off at the airport and decided to to stop at McDonald’s for breakfast and to use the restroom. As we had traveled from Flagstaff to Phoenix we really needed to stop. The previous exit (headed north on I-17) sign indicated a McDonald’s but when we exited the freeway the sign at the exit showed 2 or 3 miles and we decided we wanted something closer to the freeway. The McDonald’s at I-17 and Thunderbird Rd is the most actively uninviting place I have ever been in. There are signs posted all over the place limiting “paying” customers to 30 minutes, no loitering. And the bathrooms have keypad locks on the doors so one must presumably have to place an order before using the restroom.

This location may have a problem with transients or people trying to get in out of the heat. It lost my business. A quick visit to Yahoo finance pages shows another losing quarter for McDonald’s. This restaurant added to your losses as we went up the road to a much more inviting Taco Bell where we could use the restroom and then place our order. Although this was a personal choice as an individual, this concerns me as a stakeholder via my mutual fund holdings.

Let me add that just getting to this page to offer my feedback was painful. There are no less than 23 scripts included in the page, plus a bunch of JavaScript BS inline. The page took more than a minute to load. Contacting a company should force people through a bottle neck that tries to be all things to all people. Had there been a simple listing of email addresses this would have been a much shorter comment.

1 Comment

  1. McDonald’s response:

    Hello Patrick:

    I want to thank you for taking the time to share your recent experience at the McDonald’s in Phoenix, AZ with me. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.

    I am sorry for the unsatisfactory experience during your recent visit. Please be assured that we want to provide you with an exceptional experience every time you visit us. From your email, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.

    I want you to know that I have already taken action on your feedback. After reading your email, I immediately shared the information you brought to our attention with the local franchise owner of the restaurant you visited. Additionally, customer feedback is reviewed with our regional McDonald’s consultants as part of our ongoing commitment to improving our restaurants’ operations.

    Again, Patrick, thank you for sharing your feedback. We appreciate your business and we hope to have the pleasure of serving you soon.

    Comment by site admin — 6/19/2015 @ 9:33 am

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